DownYourHighStreet | Our mission is to.. view more

Contact Us

As a Customer, you are our Number 1 priority. We are always happy to hear from you as it helps us understand what you like about what we do and similarly what we need to do better.

If you would like our help with something or for us to answer a question or simply respond to a comment or suggestion, we are here to help you.

There are a number of ways in which you can get in touch with us but each has a different response time as we are only a small team.

Our Frequently asked questions page has lots of information that you can quickly get to that may answer your query without even having to contact us, so please use this in the first instance to see if this answers your query.

As a growing marketplace we really value feedback from our customers to help us improve and to know what we do well. We've partnered with Customer Service Action to enable you to provide feedback easily!

Our customer service team are available on email 7 days a week. Please email

Our office phone line is unavailable due to our team working from home. Please email and the team will respond within 48 hours.

Message the seller you purchased from in your account. This can often be your quickest way to communicate as you are speaking directly with the seller. Go to your Orders page and click ‘contact seller’.

We may request some of your personal data when you contact us for the sole purpose of handling your query. If you provide us with information on your health, race or ethnic origin ("sensitive data") or information relating to minors, you hereby consent that we process and use this information for the purpose you provided it to us. We will never share your data with third parties, except certain agents or suppliers if needed to process or answer your query. You can find more information about the personal data we collect from you and how we use it in our privacy policy

Postal Address

The Townhouse, ltd,
114 – 116 Fore St, Hertford SG14 1AJ
View Map

Opening Hours
Customer service team are available:
Monday to Friday: from 9am to 5pm