As a Customer, you are our Number 1 priority. We are always happy to hear from you as it helps us understand what you like about what we do and similarly what we need to do better.
If you would like our help with something or for us to answer a question or simply respond to a comment or suggestion, we are here to help you.
There are a number of ways in which you can get in touch with us but each has a different response time as we are only a small team.
Our Frequently asked questions page has lots of information that you can quickly get to that may answer your query without even having to contact us, so please use this in the first instance to see if this answers your query.
As a growing marketplace we really value feedback from our customers to help us improve and to know what we do well. We've partnered with Customer Service Action to enable you to provide feedback easily!
Our customer service team are available on email 7 days a week. Please email email@example.com.
Our office phone line is unavailable due to our team working from home. Please email firstname.lastname@example.org and the team will respond within 48 hours.
Message the seller you purchased from in your account. This can often be your quickest way to communicate as you are speaking directly with the seller. Go to your Orders page and click ‘contact seller’.
79 Wells Street, Fitzrovia, London W1T 3QN
Customer service team are available:
Monday to Friday: from 9am to 5pm
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