We are very proud to be able to say that for every brand featured on our site www.fragrance-house.co.uk Fragrance House is a recognised authorised retailer.

This authorisation is a guarantee of quality and a commitment to maintaining the prestige of the product brands and providing a high level of advice and service for customers of these brands

At Fragrance House, whether you buy instore or from our website we are committed to providing you with a high level of customer service, advice and quality delivery in both packaging and dispatch time. We also ensure that all payments are secure.

These brands do not directly sell their products either on the high street or on the internet. They supply authorised websites and companies, companies they have assessed to have the required commitment to high quality service, to sell and distribute for them.

There are non-authorised retailers on both the high street and internet who primarily sell old or “grey market” products. Quite often because of the type of goods these retailers sell you will find that they are cheaper than authorsied retailers but If you purchase form a non-authorised retailer you will have no guarantee either of authenticity, product quality, product age, or the service provided. These products may be faulty or counterfeit and could damage you or the person you pass the product onto.